CROSS Wave Terms of Service

Article 1 (Purpose)

These Terms set the conditions of Service and basic rules for the websites, mobile apps, and other software related to the CROSS Wave program(collectively, the “Service”) operated by NEXUS Co., Ltd. (hereinafter “Company”, “we”, “us” or “our”).

The Service is a system operated to manage—separately from purchases made inside the game—DROP support, Leaderboard calculation based on the amount of DROP supported, Pool allocation and settlement, and the processes of the Application for Rewards, the Company Review, and the Claim of Rewards.

The Service may be changed or discontinued due to the blockchain network, third-party platforms, changes in applicable laws and policies, or the Company’s operational or business judgment, and the Company is not responsible for any loss arising from this.

Detailed procedures for Service operations, creator qualification, evaluation and settlement requirements are governed by a separate “Creator Operating Policy.”

Article 2 (Definitions)

The meanings of the main terms used in these Terms are as follows:

1. “CROSS Wave User” or “User” means a person who agrees to these Terms and the Privacy Policy and is authorized to use the CROSS Wave program provided by the Company. A CROSS Wave User is classified as either a Fan or a Creator and may not hold both roles. One CROSSx Wallet can be linked to only one role in the Service.
2. “Fan” means a CROSS Wave User who has linked a CROSSx Wallet and may support Creators with DROP in the Service.
3. “Creator” means a CROSS Wave User who has been approved by the Company through the Creator Application and Approval process Creators may create, post, or broadcast game-related content and receive DROP support from Fans within the Service.
4. “CROSSx Wallet” means a wallet issued within the CROSSx service and used for Service login, account linkage, and reward settlement. If a nickname is set in the CROSSx Wallet app, the Service may import and display that nickname; if no nickname is set, the wallet address may be displayed.
5. “Program” or “CROSS Wave” means the customer service program that includes activities such as DROP accrual and support, Leaderboard calculation based on DROP support, Pool allocation, and reward application and settlement.
6. “DROP” means the support points granted by the Company to game users when purchases of goods or services occur in designated games. DROP CANNOT BE EXCHANGED OR SETTLED FOR CASH OR DIGITAL ASSETS AND IS USED ONLY FOR LEADERBOARD CALCULATION WITHIN THE SERVICE. DROP has no monetary value, is non-transferable, and may only be used within the Service for leaderboard calculation and related functions.
7. “Pool” means a pool composed of 5% of each Round’s Gross Revenue from game and, if necessary, additional resources such as donations or marketing funds from the Company. as well as amounts carried over from previous Rounds due to unpaid or fractional Rewards (e.g., fractional amounts resulting from rounding down). The calculation basis and details of the Pool are set out in the Creator Operating Policy.
8. “Leaderboard” means the Creator ranking table prepared by aggregating the amount of DROP supported to each Creator within a Round, and finalized after the Company’s review and approval.
9. “Season” means the basic unit of the Program and has a total duration of three (3) one-month Rounds.
10. “Round” means a one-month period within a Season.
11. “Rewards” means the reward (CROSS Tokens or another method defined in the Creator Operating Policy) given to Creators, determined based on Leaderboard. CROSS Tokens is the digital asset issued on the CROSS mainnet.Rewards (including CROSS Tokens) are granted solely as program benefits and do not represent securities, investment contracts, dividends, or any form of financial return.
12. “Game” or “Partner Game” means a CROSS platform-linked game to which the CROSS Wave program applies.
13. “CROSS Wave Website” means the related website operated by the Company (https://wave.crosstoken.io/).
14. “CROSS Wave-Related Policies” means the policies and rules that CROSS Wave User must abide by and published by the Company that apply to the Service—including this Terms of Service, the Privacy Policy, Creator Operating Policy and Cookie Policy. .
15. “Creator Operating Policy” means a separate policy that sets out details such as Creator application, approval, activity requirements, mission/settlement procedures, and sanction standards.
16. “Application for Rewards” means the act by which a Creator submits an application for Rewards within the period and in the manner set out in the Creator Operating Policy.
17. “Company Review” means the Company’s verification and assessment of a Creator’s Application for Rewards, activity data, eligibility, and compliance, pursuant to the Creator Operating Policy, based on which the Leaderboard is finalized.
18. “Claim of Rewards” means the act by which an eligible Creator, after the Leaderboard is finalized following Company Review, requests and receives the determined Rewards through the CROSSx Wallet associated with the Service.
19. “Claim Period” means a period of one (1) year from the date on which eligibility to Claim Rewards opens for a Round, within which a Creator must Claim the relevant Rewards, failing which the right automatically expires.

Article 3 (Program Overview)

1. Season and Round Operation
   1. ① The Program is operated by Season. One Season is three (3) months, and each Season consists of three (3) one-month Rounds.
   2. ② Round and Season schedules may change at the Company’s discretion. Any changes will be announced on the CROSS Wave Website or through official channels in advance. DROP Accrual
   3. ① A Fan may accrue DROP when purchasing goods or services in designated Games, at a rate notified by the Company. If a purchase is canceled or refunded in whole or in part, all DROP granted from that purchase shall be fully withdrawn and excluded from Leaderboard calculations, regardless of the amount canceled or refunded.
   4. ②Accrued DROP is valid only on a Round basis. At the end of a Round, all DROP held by Fans and Creators is reset.
2. DROP Support
   1. ① A Fan may, through functions in the Service, support a Creator with the DROP the Fan holds.
   2. ② A Creator cannot obtain DROP by any method other than support from Fans.
3. Leaderboard Calculation
   1. ① During each Round, the Company may display a provisional leaderboard based on DROP figures. After each Round ends, the Company finalizes the Leaderboard based on confirmed totals following a review process detailed in the Creator Operating Policy.
   2. ②Fraudulent or abnormal figures may be excluded during the Company Review, and after the Company Review and approval, the Leaderboard is finalized.
4. Pool Allocation and Settlement
   1. ① The Pool is formed according to the criteria defined in Article 2.
   2. ② Based on the confirmed Leaderboard ranking and allocation ratios, each Creator’s Pool allocation amount is calculated. The detailed allocation method (proportional allocation, tiered by ranges, minimum claim thresholds, handling of ties, etc.) is set out in the Creator Operating Policy.

Article 4 (Registration and Requirements)

1. User Registration
   1. ① The CROSS Wave User should agree to CROSS Wave-Related Policies and is classified as either a Fan or a Creator, and the registration procedures for each are separate.
   2. ② The CROSS Wave User who wish to register as fan of the service may request to register by logging in to the CROSS Wave Website with the the CROSSx Wallet information used for the game.
   3. ③ The CROSS Wave User who wishes to become a Creator must submit a Creator application to the Company in the manner prescribed by the Company.
2. CROSS Wave User Eligibility
   1. ① The CROSS Wave User represents that they are an adult under the laws of their residence and place of use, and that they comply with the age rating of the relevant Game.
   2. ② The CROSS Wave User represents that use of CROSS Wave and receipt of Rewards (e.g., CROSS Tokens) are lawful.
3. User Information
   1. ① The CROSSx Wallet linked to the Service may hold only one role (Fan or Creator).
   2. ② For both Fan and Creator, the Service retrieves the CROSSx Wallet information. If a nickname is set in the CROSSx Wallet, that nickname will also be displayed; otherwise, the wallet address may be shown.
4. Fan Requirements
   1. ① The CROSS Wave User who links the CROSSx Wallet and agrees to the CROSS Wave-Related Policies becomes a Fane.
5. Creator Requirements(Application and Approval)
   1. ① The eligibility to apply as a Creator, required documents, primary platform requirements, review procedures and criteria, and reasons for approval, hold, or rejection are set out in the Creator Operating Policy.
   2. ② Upon approval, the CROSSx Wallet submitted in the application is registered as the Creator’s login wallet, and the Creator may access the Service accordingly.
   3. ③ The Company may conduct ongoing reviews under the Creator Operating Policy and may revoke approval or restrict activities if any prohibited reason set out in the Creator Operating Policy applies, including failure to meet requirements, false applications, or misconduct.
   4. ④ Each Creator must own and operate a third-party media account that is valid and eligible, that satisfies the Creator Operating Policy on the Cross wave Website. However, artificially manipulated follower or subscriber counts that were influenced by automation or other such means may not count..

Article 5 (Rewards and Claims Procedure)

1. Pool Formation
   1. ① The Pool is formed in accordance with the criteria defined in Article 2, and the detailed calculation and adjustment procedures are set out in the Creator Operating Policy.
   2. ② Calculation and conversion standards are determined by the Company and may be presented as estimates, so that they may be adjusted at final settlement.
   3. ③ Due to laws, platform policies, or business needs, the method of Pool calculation may change. Any change applies from the Rounds after notice is given.
2. Reward Application
   1. ① After each Round ends, a Creator may make the Application for Rewards within the period and by the method set out in the Creator Operating Policy.
   2. ② The Creator must submit the required information and documents as set out in the Creator Operating Policy when making the Application for Rewards.
   3. ③ IF THE CREATOR DOES NOT MAKE THE APPLICATION FOR REWARDS WITHIN THE DEADLINE SET IN THE CREATOR OPERATING POLICY, THE RIGHT TO MAKE THE CLAIM OF REWARDS FOR THAT ROUND EXPIRES AND CANNOT BE RESTORED.
   4. ④ The Application for Rewards must be made only by the Creator’s own account. Applications by third parties or agents are not allowed, and any resulting issues are the Creator’s sole responsibility.
3. Reward application Review
   1. ① The Company shall conduct the Company Review of the Creator’s Application for Rewards and activity data, and may approve, hold, or reject the application if the Creator fails to meet the requirements, provides false information, or otherwise violates the Creator Operating Policy. Following the Company Review, the Company finalizes the Leaderboard.
   2. ② A Creator subject to penalties or an adverse outcome in the Company Review shall have an opportunity to make an Appeal in the manner and within the period set out in the Creator Operating Policy.
4. Reward Claim and Grant
   1. ① After the application period ends and the Leaderboard is finalized following the Company Review, eligible Creators may make the Claim of Rewards in the manner and at the time set out in the Creator Operating Policy.
   2. ② The Company may set the Reward form as CROSS Tokens or another method defined in the Creator Operating Policy.
   3. ③ Reward Grant may be delayed due to external factors such as network congestion or third-party platform outages. The Company is not responsible for any disadvantage arising therefrom.
   4. ④ For Reward Grant, Rewards as CROSS Tokens are transferred only to the CROSSx Wallet associated with the CROSS Wave Service, and the Company is not responsible for any disadvantage due to wallet information errors, loss, or access restrictions. If a non-token method is used, the grant method will be separately notified or set out in the Creator Operating Policy.
   5. ⑤ If the online claim channel is not continuously available during the Claim Period due to business or technical reasons, the Company may provide an alternative claim procedure through customer support (CS). Creators must complete such alternative procedures within the Claim Period.
5. Leaderboard-Based Allocation
   1. ① The Pool allocation for each Creator is calculated and finalized based on the confirmed Leaderboard ranking after the Company’s review and approval.
   2. ② The specific allocation method (e.g., proportional allocation, tiered allocation, minimum claim thresholds, tie handling, exclusion upon misconduct) is set out in the Creator Operating Policy.
6. Expiration Rules
   1. ① DROP AUTOMATICALLY EXPIRES AT THE END OF EACH ROUND FOR BOTH FANS AND CREATORS AND CANNOT BE RESTORED.
   2. ② CREATORS MUST COMPLETE THE CLAIM OF REWARDS WITHIN THE CLAIM PERIOD OF ONE (1) YEAR FROM THE DATE ON WHICH CLAIM ELIGIBILITY IS OPENED FOR THAT ROUND. ANY PORTION NOT CLAIMED WITHIN THE CLAIM PERIOD AUTOMATICALLY EXPIRES AND CANNOT BE RESTORED.
7. Fan Rewards
   1. ① When a Fan supports a Creator with DROP and meets the conditions set by the Company, the Fan may receive in-Game coupons.
   2. ② The granting, conditions, type, content, validity period, quantity, and timing of coupons are determined by the Company and may vary depending on the Round, Game, or Event. Such details will be announced through the Service, event pages, or other official channels.
   3. ③ Coupon grants may be delayed, changed, or suspended due to network issues, legal restrictions, or business needs. The Company is not responsible for any resulting disadvantage.
   4. ④ If fraudulent use is detected (for example, duplicate receipt of DROP through refund/cancellation, use of macros or automation tools, or unauthorized use of another person’s account or payment method), the Company may cancel or revoke the supported DROP, cancel or invalidate coupon issuance, and restrict or suspend the account.
   5. ⑤ COUPONS ARE NON-TRANSFERABLE AND MAY NOT BE SOLD. EXPIRED COUPONS AUTOMATICALLY LAPSE.
8. Compliance Checks for Claims and Grants
   1. ① To comply with applicable laws and manage risk, the Company may require identity verification (KYC), residency/sanctions screening, and tax information. If the CROSS Wave User fails to comply or is deemed ineligible, the Company may withhold or cancel the ability to claim or the grant of Rewards and may restrict the account.
   2. ② If the laws of the region of residence limit or prohibit the use of the program, or if rewards cannot be or must not be granted due to legal or other reasons, the Creator cannot receive rewards. The Creator is obligated to check that the terms of the previous sentence do not violate the laws of their country of residence or nationality, and responsibilities that occur from failure to do so, or failure to notify, or deception on the part of the Creator belong to the Creator.

Article 6 (CROSS Wave User Obligations)

1. All CROSS Wave Users must not:
   1. ① steal or use without authorization another person’s account, personal data;
   2. ② use or distribute illegal programs, macros, bots, or hacking tools;
   3. ③ create, distribute, or link to obscene, violent, gambling, or other speculative content;
   4. ④ use or misappropriate another person’s videos, images, or other content without permission;
   5. ⑤ infringe any third party’s intellectual property rights (including copyrights and trademarks) or personality rights;
   6. ⑥ sell, transfer, lend, or artificially manipulate DROP;
   7. ⑦ interfere with the Company’s or any third party’s service operation or cause system overload;
   8. ⑧ act in violation of applicable laws, public order, or good morals.
2. Creators have the following additional obligations:
   1. ① regularly upload game-related content or faithfully conduct live streaming at the frequency and under the requirements defined in the Creator Operating Policy;
   2. ② post only content they have produced and edited themselves, without infringing third-party rights;
   3. ③ comply with all guidelines set by the Company and the Creator Operating Policy;
   4. ④ not operate as a Creator using multiple accounts for the same individual (all accounts may be revoked upon violation);
   5. ⑤ not trade, transfer, lend, exchange, or pledge DROP for purposes other than support.
3. If these obligations are violated, the Company may take measures according to the severity of the case, including:
   1. ① warnings, deletion of content, account restrictions, or revocation of Creator qualifications;
   2. ② suspension or cancellation of Rewards claims/grants and clawback of Rewards already paid out;
   3. ③ legal action and claims for damages.

The Company is not responsible for any disadvantage or damage suffered by CROSS Wave Users due to such measures.

Article 7 (Rights and Use of Content)

1. The Company or the main agent of the game service designated by the Company may use content posted by the Creator for participating in the program free of charge for the purposes of promoting the game and service, and the Creator agrees to this.
2. The Creator agrees that they may not claim damages for the Company or the main agent of the game service having used content posted by the Creator for participating in the program free of charge for the purposes of promoting the company and the game service.
3. The Creator agrees that even after the Creator withdraws their user registration, or after their Creator approval has been canceled, the Company has no obligation to delete promotional content if the company uses the Creator's content for the purposes of promotion.
4. The Creator acknowledges and agrees that the Company has no obligation to use content created by the Creator.
5. The Creator agrees that the company does not grant the Creator or third parties the rights to examine or investigate the company’s data, documents, records, software, or systems.

Article 7-2 (Intellectual Property Rights)

1. Ownership of Rights
   1. All intellectual property rights, including but not limited to copyrights, trademarks, logos, service marks, trade names, domain names, designs, patents, know-how, software, source code, databases, and any other proprietary rights related to the CROSS Wave Service, belong to the Company or its licensors.
2. Limited License CROSS Wave Users are granted a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms and solely for the intended purposes of the Program. No rights are granted to reproduce, distribute, publicly display, modify, or create derivative works from the Service or any part thereof without the Company’s prior written consent.
3. Creator Content
   1. A) The intellectual property rights in the content created and posted by a Creator remain vested in the Creator.
   2. B) By uploading, posting, or otherwise making such content available through the Service, the Creator grants the Company a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, and sublicensable license to use such content for the operation, promotion, marketing, and improvement of the Service and related games.
   3. C) Under this license, the Company may reproduce, edit, transmit, distribute, publicly display, and create derivative works from the Creator’s content, and may sublicense such rights to its affiliates, partners, or contractors for the same purposes.
   4. D) The Creator acknowledges that they are not entitled to claim any royalties, compensation, or damages arising from the Company’s use of their content in accordance with this clause.
   5. E) To the maximum extent permitted by law, the Creator waives any moral rights (including the right of attribution and the right to object to modification) with respect to the Company’s authorized use of their content.
4. Prohibited Use
   1. CROSS Wave Users shall not:
      1. A) use, copy, reproduce, or exploit any part of the Service, trademarks, or content for commercial purposes without authorization;
      2. B) remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Service;
      3. C) attempt to reverse engineer, decompile, or otherwise extract source code from the Service.
5. Trademarks
   1. The names “CROSS,” “CROSSx,” “CROSS Wave,” the related logos, and other identifiers are registered or unregistered trademarks of the Company or its affiliates. CROSS Wave Users shall not use such marks without prior written approval from the Company.
6. Third-Party Rights Warranty
   1. The Creator warrants that all content they provide does not infringe any third party’s rights, including copyrights, trademarks, privacy rights, or publicity rights. If a third party raises a claim regarding Creator content, the Creator shall indemnify and hold harmless the Company from any damages, liabilities, or expenses arising therefrom.
7. Company Takedown Rights
   1. The Company may, at its sole discretion and without prior notice, delete or restrict access to content if (i) it is alleged to infringe third-party rights, (ii) it violates applicable laws or these Terms, or (iii) it poses reputational, security, or operational risks to the Service.
8. Reservation of Rights
   1. Except as expressly set forth in these Terms, no rights, licenses, or interests are transferred to CROSS Wave Users. All rights not expressly granted by the Company are reserved.
9. Survival
   1. The rights granted to the Company under this Article, including the license to Creator content, shall survive the termination of a User’s registration, withdrawal from the Program, or termination of these Terms.

Article 8 (Taxes and Fees)

1. Creators must report and pay all taxes, public charges, and obligations related to rewards (e.g., CROSS Tokens) at their own responsibility.
2. The Company has no obligation to pay taxes on behalf of Creators; where withholding or reporting duties are required by law, the Company may perform those procedures. Amounts withheld are not paid to the Creator, and the Company has no duty to refund them.
3. The Company does not bear the smart contract fees incurred in the course of granting Rewards to Creators. Rewards (e.g., CROSS Tokens) finally granted after Claim are the full amount approved (e.g., 100 CROSS Tokens), and any Gas fees required for the network transaction shall be borne by the receiving Creator. The Company does not impose any additional fees on Creators during the grant process.
4. If a non-token grant method is used, any related fees, costs, or exchange rates will be separately notified or follow the Creator Operating Policy.
5. All costs and legal obligations related to content production, streaming, and third-party contracts (e.g., music, images, platform licenses) are solely the Creator’s responsibility, and the Company has no responsibility for them. In cases where the Creator creates content that incurs responsibilities of payment to third parties, the responsibilities of obligations or payment belong to the Creator.

Article 9 (Validity and Amendments to this Terms of Service)

1. The content of this Terms of Service is given validity as the user, after being notified of the content of this Terms of Service as posted on CROSS Wave Website or through other methods, agrees to the content and registers for the Program.
2. This Terms of Service is valid for all users who wish to use the service, including all users who have registered for the program.
3. This Terms of Service may be amended at any time. Prior to the amendment, the Company will notify the User of the amendment and the amended content using one or more of the methods stated below. However, in cases where the amendment is not in the User's favor, the company will notify the user with a prior grace period of at least 7 days before the date of amendment.
   1. A) E-mail
   2. B) Game homepage
   3. C) Program customer support center message
   4. D) Mobile app push message
   5. E) Or other method of contact such as phone calls using the contact information provided by the user on registration
4. The Company notifies the User of the amendment of this policy and the content of the amendment using the methods stated in the previous clause based on the information provided by the user, and if the Company has done so, the Company is seen to have completed a legal notification.
5. The Terms of Service amended as per this rule is by default proactively valid from the date on which it becomes valid.
6. Users who have objections regarding the amendment of this Terms of Service may withdraw their registration. Users who have not withdrawn their registration or raised their objection to the Company separately are seen to have agreed to the amended Terms of Service.
7. The method of notification and validity of notifications in this rule apply correspondingly in cases of individual or overall notifications as stated in each article of this Terms of Service.

Article 10 (Program Termination)

1. The Company may change, suspend, or terminate all or part of CROSS Wave based on service operations, technical needs, or business judgment.
2. If the Company terminates the Program, it will give prior notice at least 15 days before the termination date through the CROSS Wave Website or other reasonable means. However, where unavoidable—such as due to laws, government guidance, or urgent security issues—the Program may be terminated without prior notice.
3. Upon Program termination, any unpaid Rewards or Reward claims must be applied for within the period set by the Company. If the deadline passes, such rights will automatically expire.
4. CROSS Wave Users may withdraw their registration at any time at their own discretion. Upon withdrawal, the right to use the Program and the right to rewards immediately expire.

Article 11 (Notices)

1. When providing notices to CROSS Wave Users, the Company may use one or more of the following methods:
   1. ① posting on the CROSS Wave Website or the official game website;
   2. ② in-service notifications or postings on the customer support center;
   3. ③ transmission to contact information provided by the CROSS Wave User, such as e-mail, SMS, or push notifications;
   4. ④ any other method the Company deems appropriate.
2. The Company gives notices based on the contact and account information provided at registration. CROSS Wave Users are responsible for any disadvantages arising from inaccurate or outdated information.
3. Notices are deemed effective even if the CROSS Wave User cannot view them due to reasons such as blocking, spam filtering, or insufficient storage capacity.
4. For matters that are unfavorable to CROSS Wave Users or otherwise important—such as changes to these Terms—the Company will give notice at least 7 days in advance (or without delay in urgent cases).
5. Notice is deemed duly given if provided by any one of the methods above.
6. Unless otherwise indicated, all times for schedules, deadlines, and settlements shown in the Terms, notices, or within the Service are based on UTC+0. “Business Day” means a banking business day in the Republic of Korea. Compliance with deadlines is determined based on the service system logs.

Article 12 (Limitation of Liability)

1. The Company makes no warranties and is not liable for any disputes or damages arising from the following:
   1. ① the legality, accuracy, or reliability of content created or posted by Creators;
   2. ② losses caused by service interruptions, failures, data loss, communication errors, hacking, viruses, or malicious code;
   3. ③ disadvantages arising from value fluctuations of Reward means (e.g., CROSS Tokens), network delays or failures, or changes in the blockchain environment;
   4. ④ issues arising from services or content provided by partners, external platforms, advertisers, or other third parties, or from transactions, settlements, tax matters, or legal disputes between CROSS Wave Users and third parties;
   5. ⑤ any direct or indirect damages resulting from a CROSS Wave User’s violation of these Terms or any applicable CROSS Wave-Related Policies (including, for Creators, the Creator Operating Policy). THE CROSS WAVE USER’S SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE. IN NO CASE, THE COMPANY SHALL BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL AND/OR CONSEQUENTIAL DAMAGES AND/OR LOSS OF PROFIT/OPPORTUNITIES ARISING OUT OF CROSS WAVE PROGRAM.

Article 13 (Miscellaneous)

1. The Creator arrangement is non-exclusive, and Rewards(e.g., CROSS Tokens) paid to Creators are not wages or consideration for labor and do not create employment, agency, or contracting relationships.
2. No employment relationship of any kind is formed between the Company and Creators, and labor laws, including the Labor Standards Act, do not apply.
3. CROSS Wave Users may not assign or delegate their rights or obligations under these Terms to any third party. In the event of an unauthorized assignment, the Company may immediately revoke the relevant qualifications.
4. The Company does not provide insurance, welfare, or employment benefits. Creators must obtain insurance at their own expense if necessary.
5. The official language of these Terms is English. Translations in other languages are for reference only. In the event of any dispute, the English version prevails, and, if required by the competent court, the Company may provide a translation for the proceedings.

Article 14 (Additional Rules)

1. Matters not specified in these Terms are governed by applicable laws and any CROSS Wave-Related Policies applicable to the CROSS Wave User’s role.
2. The Company may establish and implement separate policies or guidelines as necessary for service operation, and such policies supplement and specify these Terms.
3. If a policy conflicts with these Terms, these Terms prevail.

Article 15 (Governing Law and Jurisdiction)

1. These Terms are governed by the laws of the Republic of Korea. Notwithstanding the foregoing, if a User resides in a jurisdiction whose mandatory consumer protection, tax, or financial regulatory laws apply and cannot be waived by contract, such mandatory provisions shall prevail over these Terms to the extent required by applicable law.
2. All disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of the Republic of Korea.

Article 16 (Dispute Resolution)

1. THIS ARTICLE MATERIALLY AFFECTS CROSS WAVE USERS’ RIGHTS AND MUST BE READ CAREFULLY.
2. All disputes arising in connection with these Terms are governed by the laws of the Republic of Korea, and the court of first instance shall be the Seoul Central District Court.
3. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY; CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTIONS ARE NOT PERMITTED.
4. TO THE EXTENT PERMITTED BY APPLICABLE MANDATORY LAW, ANY DISPUTE NOT BROUGHT WITHIN ONE (1) YEAR FROM THE DATE THE COMPANY RECEIVES THE RELATED NOTICE MAY NOT BE BROUGHT THEREAFTER.
5. In the event of a dispute, the CROSS Wave User must first give written notice to the Company’s customer support center, and the Company and the CROSS Wave User shall cooperate in good faith to resolve the dispute.
6. If the Company determines that settlement or mediation is not possible during the dispute resolution process, it may immediately refer the matter to legal proceedings.